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• Visit the Utility Customer Service office at least 24 hours prior to your requested start date, • Bring lease agreement or ownership paperwork • Provide a valid picture ID • Complete application • Pay the deposit and activation fee (City does not accept letter of credits).
Only the person assuming responsibility for the bill can activate service. Due to Identity Theft regulations, the City will not allow anyone to activate services in someone else’s name. Establishing New Service
Cycle 11 - First TuesdayCycle 12 - First FridayCycle 13 - Second TuesdayCycle 14 - Second FridayCycle 15 - Third TuesdayCycle 16 - Third FridayCycle 17 - Fourth TuesdayCycle 18 - Fourth Friday
The billing date will vary according to the day of the month that the above schedule falls on.
It is not necessary to raise the lid on the meter box to read the meter as the meters are read electronically through a device called a "Transponder” located on the top of the meter. Readings are then transmitted to the computer in the meter reading truck. The meter is read manually if the computer is unable to read the meter due to a tamper code or malfunction and generates a missed read error message.
If you would like to have your meter read again or its devices checked, contact the Utility Customer Service office at 817-427-6200.
Taste and odor problems can be caused by the compound 2-Methylisoborneol (MIB, a bitter-musty tasting taste and odor compound coming from algae) in Trinity River Authority’s raw water supply. Although it is unpleasant, MIB doe not affect the safety of the finished tap water and is not a public health threat.
One other possible reason for taste and odor problems is Manganese which is a metal abundant in the sediments of Lake Arlington, usually oxidized and not soluble. Warm water conditions lead to more dissolved Manganese, while not a health hazard, will lead to staining and bitter metallic taste if the majority is not removed by the treatment process
This is a quick estimate of cost and will vary depending upon the minimum volume included in your base rate which is not included in the above calculation. View the current rate schedule by clicking the link below for more information. Rates
1. Test should be conducted for a thirty minute period, during which time no water is being used on the property.
2. Find your water meter. It is usually located in the front of the house in a covered box near the street.
3. Write down the numbers indicated on the meter at the start of the test.
4. Return to check the meter reading after 30 minutes have passed.
5. If the numbers have not changed, you do not have a water leak.
If the numbers have changed, continue with the following steps:
6. Shut off the valves under all toilets in the house, and repeat steps 1-4.
7. If the numbers have not changed, you may have a running toilet that should be serviced.
If the numbers have changed, this indicates water consumption even though water was not being used during the test. A plumber may be required to locate and repair the leak.