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How does CodeRED work?: CodeRED delivers the important message through a high-speed telephone calling system to a specific geographical area of the City, or to the entire community. City staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses and a pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for citizens. The CodeRED system will deliver messages to persons who answer their phones, and also to voicemail and answering machines. When there is no answer at a telephone number, CodeRED will attempt to deliver messages three times before deleting from the queue.

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Code Red

1. How does CodeRED work?: CodeRED delivers the important message through a high-speed telephone calling system to a specific geographical area of the City, or to the entire community. City staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses and a pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for citizens. The CodeRED system will deliver messages to persons who answer their phones, and also to voicemail and answering machines. When there is no answer at a telephone number, CodeRED will attempt to deliver messages three times before deleting from the queue.

2. What does a CodeRED message sound like?: CodeRED messages will always begin with the statement: "This is a message from the City of North Richland Hills." The message will provide information about the situation. Depending on the situation, the message may also provide instructions for residents to stay indoors, shelter in place, or evacuate to a designated location.

3. What should I do if I receive a CodeRED message?: If you receive a CodeRED telephone message please:
• Listen Carefully
• Follow Instructions
• Don't hang up until you hear the whole message (the message will not be repeated)
• DO NOT call 9-1-1 unless instructed to do so (You will only tie up emergency lines).

4. Is my telephone number already included in the CodeRED system?: The CodeRED database includes telephone information provided by a variety of sources such as utility providers and credit bureaus, but it does not necessarily contain 100% of the telephone numbers in our community. No one should automatically assume his or her telephone number is included. All North Richland Hills businesses should register, as well as all individuals who have unlisted phone numbers, those who have changed their phone number or address within the last year, and those who use a cellular phone as their home phone. Registration can be completed by clicking on this link: Code Red Registration

5. Can I verify that I am registered?: If you’ve received calls in the past regarding severe weather, then you are already registered in the CodeRED alert notification system. The latest Code Red notification was sent on April 3, 2012. If you did not receive this call, please submit your information: Code Red Registration

6. Will the system work with cell phones?: Yes. But, your cell phone number needs to be associated in the database with your North Richland Hills address.

7. Is CodeRED the only means of emergency notification?: No. CodeRED is only part of the notification process. The City will also continue to utilize its outdoor warning system, the City web site, Citicable NRH and local media to provide information to residents about emergency situations.

8. Who can I contact for more information about CodeRED?: If you have a comment or question about the CodeRED Emergency Notification System, please call the office of Emergency Management at 817-427-6969.